Frequently asked questions

Personal Area

Creating a personal account is very simple. Open the authorization window by clicking on the “Login” button in the upper right corner of the site and select the “Registration” tab. Enter your email address and click "register". Ready. We will send you the password for your personal account by email.

Don't worry if you forgot your password. Open the authorization window and find the “forgot your password?” button. Enter your email and we will send you an email with a temporary password. Be sure to change your password in your personal account.

You can change your password on the “My Profile” page in your personal account. Enter your new password, confirm it and save. Try not to use simple passwords or passwords shorter than 6 characters - the security of your account depends on this.

Agreement

To view the site and add products to the wishlist, registration is not required. However, a personal account provides a number of advantages: saving goods in the wishlist and in the cart for subsequent purchases, placing an order, saving time when creating an order and tracking it, privileges for customers - for example, a 10% discount for a birthday.

Yes, you can place an order by calling our Customer Support Service or telegram chat +380631873850.

You can register an unlimited number of items.

Items in the cart are not reserved. The product is reserved only after placing an order.

After placing an order and making 100% prepayment, you will receive confirmation by email that the order has been accepted for processing. The status of your order can be checked in your personal account.

Apply the promotional code in your cart before checking out. Promotional codes are not cumulative - you can only use one promotional code per order.

Each order is prepared for dispatch as quickly as possible. If you decide to make changes or cancel your order, please contact Customer Service immediately. We will be happy to help with changing your order or making a new purchase.

You can use the size chart in the product card to choose the appropriate size. Or you can contact Customer Support.

Yes, you can replace the item in your order with any other one.

Shipping and payment

Delivery cos in Ukraine at the rates of Nova Poshta. Worldwide delivery is calculated on the day of the order.

In the online store, 100% prepayment from a bank card is available, cash on delivery, as well as full or partial payment from a gift card or electronic certificate. If it is worldwide delivery-100% prepayment for the product and postage.

Yes, You can pay for the product in advance, and we will send it with the expectation that it will arrive at the time you need. If you urgently need the product, we can send it by taxi in Kiev, with full payment in advance.

Delivery in Ukraine takes from 1 to 3 days. Delivery abroad is approximately 5-10 days.

All orders made in the online store are carefully packed in our beautiful satin purple-pink bags or beautiful boxes with bows. This packaging is perfect for gifts.

The likelihood that the item in your order is incorrect or defective is extremely low, but in this situation we recommend that you contact us as soon as possible and agree on a replacement item.

Delivery time is always discussed with you, but in the event of force majeure, you can always agree on paid delivery of the order on another day.

Return

You can fully or partially return or exchange goods of good quality purchased in the online store within 14 days from the date of receipt of the order. Exception: categories of goods that cannot be returned or exchanged.

You can make a refund via Nova Poshta.

Contact us and we will send you the details for a refund. Returned goods must be of proper quality (sales appearance and consumer properties are preserved), they must be free of signs of use and wear, original labels and stickers must be present, and the packaging must not be damaged. Otherwise, we reserve the right to refuse a refund.

We issue refunds within 2 days of receiving the returned item. We will notify you of the receipt of goods and the transfer of funds via SMS.

Gift card

Yes, the Sexy Break gift card is a great gift for a loved one. You can purchase both a plastic gift card and an electronic certificate.

The gift card are valid for six months from the date of purchase. If your card has expired, you can contact Customer Support.

You will be able to indicate the code certificate at the last stage of placing an order when paying on the website.

Yes, you can use a gift card to pay for multiple purchases within its denomination. If the purchase amount exceeds the card balance, the missing amount can be paid in another available way.

Yes, you can partially or fully debit your gift card and pay the remaining amount with a bank card.

Yes, you can use multiple gift cards on a single purchase.

Other

We try to represent as accurately as possible the appearance, color and details of the products displayed on the site. However, colors in product photographs may vary significantly depending on the screen of the user's device.

You can call us on your mobile phone or write to us on Telegram +380631873850.

Some of our products are produced in limited quantities and may run out. We cannot always guarantee the availability of the products you are interested in, but if the product is not available, our Customer Service will advise you on an alternative option. You can also sign up to be notified by email when a product arrives.

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